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Amazing Support Company

Client Analysis Tool

The client analysis tool we built for the Amazing Support Company allowed them to quickly spot who were their most and least profitable clients.

Amazing Support Company

Amazing Support Company

Amazing Support Company

Client Analysis Tool

The client analysis tool we built for the Amazing Support Company allowed them to quickly spot who were their most and least profitable clients.

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HOURS SAVED BY THE CLIENT

The Client

Our client is a growing IT support company based in Hertfordshire, UK. They offer a range of services. These range from IT maintenance through to full disaster recovery. Their most popular service is their maintenance contracts.

The Project

Our client needed to be able to analyse their client data to identify the clients that were profitable or not. If a client was profitable, it meant our client could lower the price of their contracts for the following year. If a client was not profitable their contracts for the following year increased in price.

Account data was available for all of their clients spanning several years.

Our Solution

Our client analysis tool allowed our client to break down their data by different criteria. This included client, type of hardware owned and for how long. As a result, our client was able to identify problem clients, hardware types and even times of the year.

The Result

Amazing Support Company has seen many benefits since they started using the tool including;

  • Simplified dynamic reporting
  • Accurate results
  • Flexible reporting options

Our client saved a total time saving 120 hours.

Call 02921 29 2235

Outside UK Call +44 2921 29 2235

Your Extra Peace of Mind

To keep your spreadsheets up and running, Excel-Expert offers a unique and free after-sales support package. Any snags found in the first 60 days are fixed immediately and for free. Should you find any bugs in our programming in the first 3 years they are also fixed for free.

60 Days of Free Tweaking

When you buy a new house, you get to produce a snagging list for the builder to put right before you move in. We do the same. Once you receive your completed project, you have 60 days to report any snags and we will tweak/fix them for free.

3 Years of Free Bug Fixing

Our coding carries a three-year warranty, and any bugs will be fixed free during that period. Just get in touch and will fix any issue as quickly as we can. (Just so you know, no one has ever needed to use this warranty).

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