Our client is a growing IT support company based in Hertfordshire, UK. They offer a range of services. These range from IT maintenance through to full disaster recovery. Their most popular service is their maintenance contracts.
Our client needed to be able to analyse their client data to identify the clients that were profitable or not. If a client was profitable, it meant our client could lower the price of their contracts for the following year. If a client was not profitable their contracts for the following year increased in price.
Account data was available for all of their clients spanning several years.
Our client analysis tool allowed our client to break down their data by different criteria. This included client, type of hardware owned and for how long. As a result, our client was able to identify problem clients, hardware types and even times of the year.
Amazing Support Company has seen many benefits since they started using the tool including;
- Simplified dynamic reporting
- Accurate results
- Flexible reporting options
Our client saved a total time saving 120 hours.
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