Our Contact Details
For further information or questions, please contact us below.
Phone: +44 2921 28 2235
The Type of Personal Information We Collect
We currently collect and process the following information:
- Personal names, contact information (telephone numbers, email addresses, postal addresses etc).
- Business details (registered name, company registration number, contacts e.g. accounts department).
- Banking details and financial information.
- Website visitor stats
How We Get Your Personal Information and Why We Have It
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Invoicing and providing project-related files.
- Processing payments.
- Ongoing communications between Excel-Expert and you.
We use the information that you have given us in order to administer our services to you. We may also use your information to provide additional information such as changes to processes and terms at Excel-Expert.
Who Do We Share Your Information With?
We do not share your information with any third parties without your express permission. We use the following software and websites to share information between us and you. You should check the privacy policies of these sites separately.
- Google Drive
- Microsoft Teams
Please let us know ASAP if you disagree with their privacy policies and we will seek out alternative software.
We may need to use additional software to complete your project, and you will be notified at that point.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org.
(b) We have a contractual/legal obligation.
(c) If required by legal authorities.
How We Store Your Personal Information
Your information is securely stored at our offices and on online services such as OneDrive, Google Drive and Drobox. Your approval will be sought before using online services for storage.
We keep your personal information for 2 years. We will then dispose your information by deletion from our local drives and online storage services. Please note that online storage services may keep the deleted files/data in their recycling bins for 7-30 days further.
Your Data Protection Rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com or +44 2921 28 2235 if you wish to make a request.
How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org or call us on +44 2921 28 2235.
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Call 07476 705424
Outside UK Call +44 7476 705424
Your Extra Peace of Mind
To keep your spreadsheets up and running, Excel-Expert offers a unique and free after-sales support package. Any snags found in the first 60 days are fixed immediately and for free. Should you find any bugs in our programming in the first 3 years they are also fixed for free.