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Privacy Policy

Our Contact Details

For further information or questions, please contact us below.

Phone: +44 2921 28 2235

Email: carl@excel-expert.co.uk

The Type of Personal Information We Collect

We currently collect and process the following information:

  • Personal names, contact information (telephone numbers, email addresses, postal addresses etc).
  • Business details (registered name, company registration number, contacts e.g. accounts department).
  • Banking details and financial information.
  • Website visitor stats

How We Get Your Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Invoicing and providing project-related files.
  • Processing payments.
  • Ongoing communications between Excel-Expert and you.

We use the information that you have given us in order to administer our services to you. We may also use your information to provide additional information such as changes to processes and terms at Excel-Expert.

Who Do We Share Your Information With?

We do not share your information with any third parties without your express permission. We use the following software and websites to share information between us and you. You should check the privacy policies of these sites separately.

  • Dropbox
  • OneDrive
  • Google Drive
  • Microsoft Teams
  • Skype
  • Zoom

Please let us know ASAP if you disagree with their privacy policies and we will seek out alternative software.

We may need to use additional software to complete your project, and you will be notified at that point.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting carl@excel-expert.co.uk.

(b) We have a contractual/legal obligation.

(c) If required by legal authorities.

How We Store Your Personal Information

Your information is securely stored at our offices and on online services such as OneDrive, Google Drive and Drobox. Your approval will be sought before using online services for storage.

We keep your personal information for 2 years. We will then dispose your information by deletion from our local drives and online storage services. Please note that online storage services may keep the deleted files/data in their recycling bins for 7-30 days further.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at carl@excel-expert.co.uk or +44 2921 28 2235 if you wish to make a request.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at carl@excel-expert.co.uk or call us on +44 2921 28 2235.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Call 07476 705424

Outside UK Call +44 7476 705424

Your Extra Peace of Mind

To keep your spreadsheets up and running, Excel-Expert offers a unique and free after-sales support package. Any snags found in the first 60 days are fixed immediately and for free. Should you find any bugs in our programming in the first 3 years they are also fixed for free.

60 Days of Free Tweaking

When you buy a new house, you get to produce a snagging list for the builder to put right before you move in. We do the same. Once you receive your completed project, you have 60 days to report any snags and we will tweak/fix them for free.

3 Years of Free Bug Fixing

Our coding carries a three-year warranty, and any bugs will be fixed free during that period. Just get in touch and will fix any issue as quickly as we can. (Just so you know, no one has ever needed to use this warranty).

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